Job Description

Salary Options: $23/hr.

We Offer:

• Health insurance contributions up to $500 monthly

• Uniform stipend: Two complete Uniforms | Shoes included | 50% off Chick-fil-A Branded uniforms

• Free employee meals | Catering Stipend

• Educational scholarship

• Bonus Plan Structure after first 3 months of training

Job Description:

The Operations Manager for Chick-fil-A at Ramsey is responsible for all operational activities associated with the front of the restaurant, including order taking and fulfillment, drive-thru operations, hospitality and team member development. The Operations Manager is prepared to execute daily operations with a high degree of excellence, across the above mentioned of operational activities. This position supports the position of Owner/Operator. This role sets the standard for “Operational Excellence” and leads by example while mentoring and developing the team members.

Responsibilities Include:

• Deliver a remarkable dining experience for all guests

• Development of Team Leaders and Team Member behaviors

• Maintains and develops a sense of urgency that creates a surprisingly fast service

• Execution of systems that ensure a refreshingly clean environment

• Maintains work environment that ensures and promotes food safety

• Vigilant attention to the organization and appearance of the Front of House

• Cash management operations

• Deliver weekly FOH or BOH performance reports to Leadership Team

• Coaches, evaluates, and holds accountable Front of House Team Members

• Responsible for Opening and Closing of Restaurant

• Lead shift of 10-20 Team Members at a time

• Able to fulfill catering orders totaling over $250

• Ownership of 1 or 2 specific area of the restaurant (ex: Catering Fulfillment, Mobile Ordering Platform, Customer Experience Surveys)

• Able to fulfill operational needs in the restaurant at a high level

Required Qualifications:

• 2 Year Higher Education Degree or Equivalent

• 2 Years in Restaurant Leadership Role or Equivalent

• Available to work 2 evenings per week and 3 Saturdays a month, 40-50 hours a week.

• Strong analytical and problem solving skills

• Experience in operations within customer service industry

• Must have strong computer skills

Desired Qualifications:

• Drive-Thru Experience

• ServSafe Certified

• This person must be skilled in time management.

• This person must be self-directed and highly organized.

• This person must have advanced computer skills.

Core Characteristics:

• Servant Leadership
• Places others before self

• Creates opportunity for other people to achieve success

• Assumes responsibility and does not shift blame to others

• Empathizes with members of the team to lead from a place of trust

• Organization
• Strong communication/verbal skills

• Ability to have situational awareness to organize and reallocate priorities as needed

• Strong attention to detail within the restaurant

• Growth Minded
• Actively works to develop Director team, and ensure leadership is growing future leaders

• Has an entrepreneurial mindset that seeks to constantly improve and achieve new levels of excellence

• Constantly seeking improvement in experience and efficiency to grow sales of the restaurant

• Communication
• Clearly communicates vision to the team so it is both heard and comprehended

• Communicates with language that demonstrates positivity, clarity and empowerment to the team

• Able to send messages to multiple layers of the restaurant: messages will reach team of 100 or more

Job Type: Full-time

Salary: $23 /hour